Our FAQs Questions and answers

Smoking is allowed on the terrace and the balconies but is not permitted in the chalets or TreeLofts.

Yes, your four-legged friend is welcome. Upon request, we will be happy to organize a dog sitter. Cost € 35.00 per night (not incl. food). Please be aware that dogs are not allowed in the TreeLofts!
 

At check-in, you will receive an access code for the Internet. WLAN is available throughout the HochLeger Chalet Refugium for free.

All of our bed linens are hypoallergenic.

We have a special pillow menu. You can find more information in our guest directory or at the reception desk.

We offer a laundry, ironing, and dry cleaning service! These services are offered in DasPosthotel.

You are welcome to use the luggage storage room in DasPosthotel.

The TreeLofts are suited for 2 people, and there is no possibility to add an extra bed. 

We will be happy to organize flowers as a gift. Our team at the reception desk is available to help anytime. We charge a service fee of € 10.00.

In DasPosthotel, there are 2 charging stations, and there are 16 in MalisGarten.

There is no fitness room in the HochLeger – Chalet Refugium, but upon request, you can use the fitness room in DasPosthotel. Use at your own risk! 
Equipment by the company Matrix Fitness: stationary bicycle, rowing machine, treadmill, functional training tower, dumbbells, and an adjustable weight bench.

You will find our current offers/packages at www.zillerseasons.at.

Every Sunday at 8:30 am and 7:00 pm, a Catholic service is held in the parish church (subject to change!). Our team at the reception desk will be happy to inform you of additional times for Mass. 

You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.

A variety of charging devices for mobile phones are available to borrow for free during your stay. They are available at the reception desk in DasPosthotel.

Please transfer the deposit within 6 days of accepting the vacation offer to the specified bank account. After receiving the deposit, the reservation is guaranteed and confirmed. This will be credited in full to the hotel bill.

• Please pay the hotel bill upon arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
• We gladly accept your credit card (Maestro, Visa, MasterCard, American Express, V-Pay).

Cancellation fees are calculated as follows:

• From reservation confirmation until 30 days before arrival date: free cancellation possible. The deposit paid will be fully refunded as a value voucher, no refund possible. The voucher is valid indefinitely and can be redeemed in all ZillerSeasons facilities.
• 30 to 08 days before arrival date: 80 % cancellation fee of the total amount.
• From 07 days before date of arrival or in case of early departure: Cancellation fee 100 % of the total amount
• No refunds in case of early departure.
• Explicitly stated non-refundable rates are not cancelable or changeable.
• By completing the booking you accept the booking and cancellation conditions as stated.

For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

Cancellation conditions for Non Refundable and Last Minute Rates

• The booking is non-cancellable and non-modifiable.
• The total amount will be retained as a cancellation fee in any case - no refunds.
• By completing the booking you accept the booking and cancellation conditions as stated.
• For a carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.

You can find all information here: https://www.zillerseasons.at/agbhs/ as well as in your reservation confirmation.

You can also pay your deposit by bank transfer.

Your chalet or TreeLoft is available for check-in starting at 3:00 pm. You can also book an early check-in for € 28.00 per person. Subject to availability!

Your room key is available at DasPosthotel, Rohrerstraße 4, 6280 Zell am Ziller.

All amenities in the HochLeger Chalet Refugium are available for free as soon as you check in. If you would like to use the spa prior to check-in, you can book this for € 28.00 per person.

On your departure day, you can stay in your chalet or TreeLoft until 11:00 am.

Would you like to stay longer? No problem. You can book a late check-out for € 28.00 per person. Based on availability!

We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk. 

• Arrival by car 
  • Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
  • Coming from Germany: A 8 MUNICH towards Innsbruck – ZILLERTAL exit
    After 20 km turn at the "Zell Nord" exit – continue 800 m and you will reach DasPosthotel for check-in. From DasPosthotel drive toward Aschau and you will reach the HochLeger in ca. 15 min.  

Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk. 

Yes, in the HochLeger – Chalet Refugium, you can conveniently park your car in the carport. 

In Austria, cars are required to be equipped with winter equipment from November 1 to April 15 of the following year. During this time, cars are allowed to drive during winter road conditions only if all 4 tires are winter tires or snow chains are on at least 2 driving wheels (snow chains are only allowed if the road is completely or almost completely covered in snow or ice).  

On the mountain road up to the HochLeger - Chalet Refugium, snow chains are required except for cars with 4-wheel drive. 

Yes, there are doctors directly in Aschau (ca. 4 km) as well as in Zell am Ziller (ca. 9 km).

The nearest pharmacies are located in Stumm (ca. 8 km) and in Zell am Ziller (ca. 9 km).

Get in touch with the reception desk, and we will be happy to organize a doctor's appointment. 

Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.

A requirement for carefree enjoyment is a feeling of security, and we provide exactly this. You can find our measures here: https://www.zillerseasons.at/sicher-urlauben/

You can find more information about current entry requirements at https://www.zillerseasons.at/sicher-urlauben/

All information about Covid-19 is available at our reception desk or here: https://www.zillerseasons.at/sicher-urlauben/

You can conveniently purchase your ski pass (for 2 or more days) at the reception desk in DasPosthotel and at the valley stations. 

The following ski areas are located nearby:
Kaltenbach Hochzillertal – Hochfügen ski area, Zillertal Arena, Mayrhofen ski area.

From the HochLeger, head out directly to the slopes in "Ski Optimal Hochzillertal" and carve down into the valley, where the train will take you to Zell am Ziller. Here, the ski bus will take you to the Zillertal Arena. When you ski down into the valley, you can also take the bus instead of the train to the Hochfügen ski area or continue by train to Mayrhofen.

Take advantage of the free ski connection from Aschau - Kaltenbach - Hochzillertal. From the HochLeger, you can reach the ski slopes in only a few minutes' walk. Via the Aschau valley run, you will reach the town, where you have access to a ski bus that will take you to Kaltenbach. 
The nearest bus stop is called the "Mizun" and can be reached on foot from the HochLeger in only a few minutes. 

The team at our reception desk will be happy to advise you! We recommend our experienced partner Intersport Strasser with a shop right next to DasPosthotel and in the Zillertal Arena valley station. ZillerSeasons guests will receive a 10% discount on ski rental, ski storage, and ski service! 

Yes, Austria's longest, floodlit toboggan run is located around 20 minutes away by car in Hainzenberg.

Yes, when there is sufficient snow, there are many magnificent cross-country trails. 

Yes, you can rent a mountain bike or city bike for free at DasPosthotel.

You can rent e-bikes in various sizes at Intersport Strasser next door to DasPosthotel or in the Zillertal Arena. We recommend reserving your desired e-bike in advance. 

Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at https://www.hochleger.at/zillertal/aktiv-im-zillertal/

Yes, the 18-hole Golfclub Zillertal in Uderns is only 12 km away. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.

Yes, here in the ZillerSeasons, our guests can enjoy a colorful array of activities with a weekly program and hiking program.  

Are guided hikes offered?
Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!

You can enjoy a hearty Alpine breakfast in the MartinerHof, which is located right next to the chalets and TreeLofts. 

Breakfast is offered daily from 7:30 am to 10:30 am in the Martinerhof in the HochLeger.

You are welcome to enjoy lunch in one of the ZillerSeasons restaurants. 

You have the option of dining in the ZillerSeasons restaurants DieMarie, Wilde Kräuterküche and Heleni. We offer the daily menus for a discounted price for ZillerSeasons guests. We ask that you make a table reservation by telephone at +43 5282 2236 or via the online table reservation form.

Yes, our restaurant in DasPosthotel offers our guests at the HochLeger a special DieMarie catering service.

Of course, simply let us know prior to your arrival!

Yes, in the HochLeger – Chalet Refugium, you can enjoy an extensive wellness offer.  

Yes, the HochLeger Chalets have an outdoor sports pool and organic natural swimming pond. 

If you stay in the HochLeger, you can use the SPA area in DasPosthotel. Upon request and for a fee.

You are welcome to book a day spa in DasPosthotel or in MalisGarten – Green Spa Hotel upon request and based on availability. 

Bathrobes and towels are available in all our chalets and TreeLofts.